Project overview / my role
User workflow research
Visual & interaction design
Implementation & dev support
On-site launch support at hospital with users
Understanding user needs & pain points
Certain conditions such as wounds, burns, and even certain neurological conditions can be assessed and documented using photo and video. The existing workflow was cumbersome and involved using a digital camera to take photos and traditional charting to record data. Photos often were not saved in the patient record and required additional time after rounding to upload and organize.
Evaluating existing solution
The initial proof of concept lacked intuitive interactions and flows. Actions were small and overlapped the menu options. Primary actions were often nested in the mobile header and very small. Search didn’t allow for easy access to both manual search and barcode scan options.
Designing intuitive menus & actions
Finding patient records quickly was important which is why scanning hospital wristbands was introduced. However, users needed to be able to toggle easily back and forth between scanning and type in the case where barcodes were unreadable. Primary actions needed to be focused and big hit targets were essential due to the fast-paced, distracted environment the app would be used in.
Improvements were made to the submission details workflow. Clear primary action buttons were added to menus and menu options were optimized for touch devices.
A “copy / paste image attributes” feature was created that allowed users the ability to copy details from one submission and apply it to one or all images without having to manually entering details. However, entering or editing details needed to still be easy to get to and interact with.
User feedback
The product was rolled out as a test pilot in a hospital burn unit. Users were able to quickly take and upload images and enter details while rounding. Results included workflow efficiency and improved patient care with plans to extend the application to other departments.